About our products
We are a non-profit, neurodivergent-led community organisation. Many of our items are handmade,
one-of-a-kind, or made from upcycled/donated materials. We take great care in describing each product
accurately and checking quality before dispatch.
Returns eligibility
You may request a return if:
- Your item arrives damaged or faulty
- You receive the wrong item
- You are not satisfied and contact us within 14 days of delivery (for eligible items)
Items ineligible for return
Were unable to accept returns on:
- Custom or personalised orders
- Digital downloads
- Used items (unless faulty)
- Items sold as part of a clearance or fundraiser
- Craft kits that have been opened or partially used
How to request a return
Please email us at craftersdropin@gmail.com with:
- Your order number
- A brief description of the issue
- Clear photos if the item is damaged or incorrect
Well respond within 3 working days and let you know the next steps.
Refunds
If a return is accepted:
- Refunds will be issued to your original payment method- Return shipping is the buyers responsibility unless the item is faulty or incorrect
- Refunds will be processed once we receive the returned item in original condition
Please allow 510 working days for your bank to process the refund.
Exchanges
In most cases, we cannot offer direct exchanges due to the handmade or limited nature of our items.
However, were happy to help you find a suitable alternative if available.
Need help?
If youre unsure whether your order is eligible for return or you just want to talk it through, please email us at
craftersdropin@gmail.com well do our best to help